Contact us

If you have any questions about our products, your policy or other related information, please contact us:    

Call our Customer Service Hotline on 400-820-8363

(If you call us outside of Mainland China, please dial the international access code for the country overseas and add "86" before dial 400-820-8363.)

Working hours: 8:30 am to 8:30 pm, Monday to Friday, except for public holidays.

If you call before or after our working hours or during holidays, please leave a voice mail. We will get back to you within one working day.

 

Visit our Customer Service Center or mail us at:

 

HSBC Life Insurance Company Limited

18/F HSBC Building, Shanghai IFC,

8 Century Avenue,

China (Shanghai) Pilot Free Trade Zone,

Shanghai, 200120, China

Tel: (86 21) 3850 9200

Fax: (86 21) 3895 0282

Working hours: 8:30 am to 5:30 pm, Monday to Friday, except for public holidays.

 

HSBC Life Insurance Company Limited Beijing Branch

Unit 1102, 11/F, Tower A of Beijing IFC

8 Jianguomenwai Avenue

Chaoyang District

Beijing, 100022, China

Tel: (86 10) 5986 0000

Fax: (86 10) 8566 0355

Working hours: 9 am to 6 pm, Monday to Friday, except for public holidays.

 

HSBC Life Insurance Company Limited Guangdong Branch

Unit 07,24/F,Teem Tower,

No.208.Tianhe Road,

Tianhe District

Guangzhou, 510620, China

Tel: (86 20) 3230 7088

Fax: (86 20) 3888 7071

Working hours: 9 am to 6 pm, Monday to Friday, except for public holidays.

 

HSBC Life Insurance Company Limited Tianjin Branch

Unit 1108, 11/F, Tianjin International building,

NO.75 Nanjing Road,

Heping District,

Tianjin, 300050, China

Tel: (86 22) 5826 0200

Fax: (86 22) 2331 3010

Working hours: 9 am to 6 pm, Monday to Friday, except for public holidays.

 

HSBC Life Insurance Company Limited Shenzhen Branch

Unit 04, 20/F, Tower Two, Kerry Plaza,

1 Zhongxinsi Road,

Futian District,

Shenzhen, 518048, China.

Tel:(86 755)36514688

Fax:(86 755)33227720

Working hours: 9 am to 6 pm, Monday to Friday, except for public holidays.

 

You can also contact us via e-mail at csinsh@hsbc.com.cn