Contact us
If you have any questions about our products, your policy or other related information, please contact us:
Call our Customer Service Hotline on 400-820-8363
(If you call us outside of Mainland China, please dial the international access code for the country overseas and add "86" before dial 400-820-8363.)
Working hours: 8:30 am to 8:30 pm, Monday to Friday; 9:00 am to 6:00 pm, Saturday and Sunday; except for public holidays.
If you call before or after our working hours or during holidays, please leave a voice mail. We will get back to you within one working day.
Visit our Customer Service Center or mail us at:
HSBC Life Insurance Company Limited
Unit 2101 of 21/F, HSBC Building,
8 Century Avenue,
China (Shanghai) Pilot Free Trade Zone,
Shanghai, 200120, China
Tel: (86 21) 3850 9200
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Beijing Branch
Unit 07-2 & 8, 16/F, Fortune Financial Center
No. 5 Dongsanhuan Zhong Road
Chaoyang District
Beijing, 100020, China
Tel: (86 10) 5986 0000
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Guangdong Branch
Unit 07,24/F,Teem Tower,
No.208.Tianhe Road,
Tianhe District
Guangzhou, 510620, China
Tel: (86 20) 3230 7088
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Tianjin Branch
Unit 1108, 11/F, Tianjin International building,
NO.75 Nanjing Road,
Heping District,
Tianjin, 300050, China
Tel: (86 22) 5826 0200
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Shenzhen Branch
Unit 04, 20/F, Tower Two, Kerry Plaza,
1 Zhongxinsi Road,
Futian District,
Shenzhen, 518048, China.
Tel：（86 755）36514688
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Zhejiang Branch
Unit 807, Tower A, China Resources Plaza, No. 1366 Qianjiang Road,
Shangcheng District,
Hangzhou, Zhejiang Province , 310020, China
Tel: （86 571）28065900
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Sichuan Branch
Unit 16/17, 39F, Tower 1, International Finance Square, No.1, 3rd Section Hongxing Road,
Jinjiang District, Chengdu, Sichuan, 610021, China
Tel: (86 28）80749731
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Jiangsu Branch
Unit 3807, Tower 1, Suzhou International Fortune Plaza, No. 9 Suzhou Avenue West, Suzhou Industrial Park,
Suzhou, Jiangsu, 215124, China
Tel: （86 512）69823808
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
You can also contact us via e-mail at csinsh@hsbc.com.cn