Contact us
If you have any questions about our products, your policy or other related information, please contact us:
Call our Customer Service Hotline on 400-820-8363
(If you call us outside of Mainland China, please dial the international access code for the country overseas and add "86" before dial 400-820-8363.)
Working hours: 8:30 am to 8:30 pm, Monday to Friday; 9:00 am to 6:00 pm, Saturday and Sunday; except for public holidays.
If you call before or after our working hours or during holidays, please leave a voice mail. We will get back to you within one working day.
Visit our Customer Service Center or mail us at:
HSBC Life Insurance Company Limited
29/F, HSBC Building, 8 Century Avenue,
China (Shanghai) Pilot Free Trade Zone,
Shanghai, 200120, China
Tel: (86 21) 3850 9200
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Beijing Branch
Unit 07-2 & 8, 16/F, Fortune Financial Center
No. 5 Dongsanhuan Zhong Road
Chaoyang District
Beijing, 100020, China
Tel: (86 10) 5986 0000
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Guangdong Branch
Unit 07,24/F,Teem Tower,
No.208.Tianhe Road,
Tianhe District
Guangzhou, 510620, China
Tel: (86 20) 3230 7088
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Tianjin Branch
Unit 1108, 11/F, Tianjin International building,
NO.75 Nanjing Road,
Heping District,
Tianjin, 300050, China
Tel: (86 22) 5826 0200
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Shenzhen Branch
Unit 04, 20/F, Tower Two, Kerry Plaza,
1 Zhongxinsi Road,
Futian District,
Shenzhen, 518048, China.
Tel：（86 755）36514688
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Zhejiang Branch
Unit 2201, 2202, 2208, 2209, 22F, Tower 2, Raffles City, No.228 Xinye Road,
Shangcheng District,
Hangzhou, Zhejiang, 310016, China
Tel: （86 571）28065901
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Sichuan Branch
Unit 16/17, 39F, Tower 1, International Finance Square, No.1, 3rd Section Hongxing Road,
Jinjiang District, Chengdu, Sichuan, 610021, China
Tel: (86 28）80749731
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
HSBC Life Insurance Company Limited Jiangsu Branch
Unit 3807, Tower 1, Suzhou International Fortune Plaza, No. 9 Suzhou Avenue West, Suzhou Industrial Park,
Suzhou, Jiangsu, 215124, China
Tel: （86 512）69823808
Working hours: 9:00 am to 6:00 pm, Monday to Friday, except for public holidays.
You can also contact us via e-mail at csinsh@hsbc.com.cn